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Software

Uses of Net Promoter Score Software

In today’s market, it is critical for every business to track, analyze, and evaluate their customer satisfaction in order to improve the overall client experience. If your clients like your business, products, and service, they may recommend you to others. However, on the other side of the coin, dissatisfied customers may recommend that others stay away from your business. Totaling the numbers of referrals and detractors, and then summing these values, with give you your overall Net Promoter Score (NPS). The NPS can then be used to track the types of clients that your business should focus on in order to expand more efficiently.

In December 2003, Fred Reichheld, a Director Emeritus and Bain Fellow, released a study titled “The One Number You Need to Grow”. This study discussed the NPS and why it is a critical number in tracking the progress of your business. It can be a useful tool in helping you become a top competitor in your industry. He also added that it is a simple way to evaluate customer loyalty and growth.

The NPS can be used to measure client satisfaction, as well as business progress and development efforts. Using this score, you can gain demographic information on your good clients, and target your marketing campaigns and business developments toward these types of customers and their needs.

What is net promoter score software?

Net promoter score software is specially designed to analyze online feedback and promotion of your business by your customers. The software works by calculating your total positive feedback and total negative feedback given by your online clients. It then deducts the negative feedback from the positive feedback, leaving you with a net promoter score. This is a representation of the overall promoters of your business. If your net score is negative, the software provides various solutions on how to improve this.

Categories
Hardware

Essential Signs: Is It Time to Upgrade Your POS System?

POS systems are much more than transaction execution machines today.

Thanks to rapid advances in Omni-channel marketing technology, POS systems serve as an effective means to study customer behavioural history and customer loyalty.

However, as the technology improves, the need for old and obsolete systems to upgrade becomes an inevitable necessity for businesses relying on POS for their retail transactions and point of sale operations.

That said, here are some common questions to ask yourself in order to determine how well your POS system works currently and if you need to upgrade.

  • Do you have to be at you store to access your POS?

  • During peak hours, does your system make operations easier or more difficult?

  • Are you spending significant time in updating, maintaining and troubleshooting you system?

  • Do you have to manage varied business operations like inventory and sales through different applications?

  • Is it easy to make changes to product prices, items and other data across all of the connected workstations?

  • Does your system provide you real-time visibility of customer data and statics irrespective of the channel?

  • Can you use and manage customer information like email, loyalty programs, and other aspects conveniently?

  • Are long queues of customers a common sight at your point of sale?

  • Are you spending more time than you should in resolving customer queries?

  • Have you fallen victim to data theft or a credit card fraud recently?

  • Is your business experiencing a constant decrease in customer acquisition and retention rates?

Asking yourself all these questions and others that relate to the function and effectivity of your POS system helps you to determine if your current system is actually profitable to your business.