Have Your Phone Equipment Match Your Phone Needs for Each User in Office

Call Center Solutions

VDS distributors offer call center solutions that are:

  • Powerful
  • Robust
  • Flexibility
  • Easy to use

These call centers solutions are designed for automation and efficient management of calls and this allows real-time teamwork as well as improving productivity between supervisors and their agents. We offer call center solutions in Dubai that are designed to manage inbound and outbound call campaigns.Our solutions are cost effective as well as flexible.These solutions includes all required components to the businesses in UAE that you wantto establishfor effective communication with customers and increasing customer satisfaction with the entire call center experience. These call center solutions or contact center solutions are available from Avaya, Cisco and Asterisk.

PBX systems

A PBX system connects phone extensions to the “Public Switched Telephone Network” or phone line providers and permits internet communication for business. An IP PBX works with network connections and provides communication over the internet by utilizing the TCP/IP network protocol stack. In business phone systems, a PBX workslike the central switching system for phone calls within a business. The use of PBX is to offer shared contact to limited resources.A business might have 2,5,10 or more communication lines from atelephone provider but the number of users in your business is more than the number of lines. In that case, a PBX systems share the lines to all the users rather than providing a separate line for every user withall users sharing a small pool of lines.

PBX/PABX System

With PBX / PABX systems, there are many advantages that a business can benefit from such as:

  • IVR
  • Call Recording
  • Voice Mail
  • Voice Mail to Email
  • Mobility callers
  • Call Backlog
  • Bridge for conference calls
  • Telephone CRM Integration
  • Remote office connectivity

With call queue and IVR you will be able to handle more calls with only minimum staff. With voicemail to email, voicemail, or anyother mobility selectionsyour clients or customers will never miss you.Most of the advanced telephone systems support the bridge for conference-call, phone CRM addition, and connectivity to remote office. All these features provide high business productivity.

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