Categories
Hardware

PBX Phone Systems for Small and Home Offices

PBX phone systems offer smarter and a more effective communication for small offices and homes without any extra or hidden charges. In like manner, the phone also has a very simple configuration process.

Save on the Telecom Express

In contrast to any other typical communication system, PBX systems do not require any other special hardware coupled with the fact that all your preexisting phones can be integrated into the unique phone system. Your callers are not charged extra neither do they have to pay more if they make a long distance call. Furthermore, you do not need to spend money on maintaining any hardware in addition to the minimum monthly charge you have to pay the service providers.

Unifying Communication

If and when your company starts expanding and you begin to have branches spread all over different areas, it might be tedious and expensive to manage individual phones for all of your company’s activities spread throughout its different geographical location. However, the PBX phone system works under one unified hosted server that offers simultaneous multiple call switches and transfers to any department. Thus, saving your company cost as well as the stress of having to manage separate individual phone lines.

Other benefits of the PBX phone systems also include:

Convenience

Similarly, having a phone system that is hosted on the web will ensure that physical location is no longer a barrier to your employees, as calls can be accessed regardless of time or place. This is quite convenient for your workers to ensure both constant and smooth communication.

Enhance Customer Interaction

Virtual systems can improve customer interaction especially when they are properly set up to direct calls and complaints to the appropriate section for further assistance.

Internet Fax

A majority of the virtual phone service providers also offer online fax services. In like fashion, online fax services are thought to be more mobile, better, cheaper in addition to being faster than the conventional faxing methods.

Competitiveness

Because of the competitive nature of most industries today, any company looking to adopt a virtual or cloud-based phone service must first decide if having a cloud-based phone service system that is convenient, flexible, cost-effective, faster and mobile, will make the company any better than it was and add to its competitiveness.

Configuring a PBX system similar to what bigger companies adopt is a good PR and image booster for your small and growing business. Imagine callers being treated to an auto attendant when they ring you up, or the call transfer, caller ID as well as the find me follow me call forwarding features that are synonymous with the PBX phone system. In addition, the callers will feel a sense of confidence and professionalism when an auto attendant service attends to them when you are unavailable and helps them transfer their call or drop messages via alternative means like voicemail, FAX or email. Likewise, these extra professional and value added services will ensure that your small company leaves a long lasting professional feeling and image of your business on your customers.

Categories
Hardware

Essential Signs: Is It Time to Upgrade Your POS System?

POS systems are much more than transaction execution machines today.

Thanks to rapid advances in Omni-channel marketing technology, POS systems serve as an effective means to study customer behavioural history and customer loyalty.

However, as the technology improves, the need for old and obsolete systems to upgrade becomes an inevitable necessity for businesses relying on POS for their retail transactions and point of sale operations.

That said, here are some common questions to ask yourself in order to determine how well your POS system works currently and if you need to upgrade.

  • Do you have to be at you store to access your POS?

  • During peak hours, does your system make operations easier or more difficult?

  • Are you spending significant time in updating, maintaining and troubleshooting you system?

  • Do you have to manage varied business operations like inventory and sales through different applications?

  • Is it easy to make changes to product prices, items and other data across all of the connected workstations?

  • Does your system provide you real-time visibility of customer data and statics irrespective of the channel?

  • Can you use and manage customer information like email, loyalty programs, and other aspects conveniently?

  • Are long queues of customers a common sight at your point of sale?

  • Are you spending more time than you should in resolving customer queries?

  • Have you fallen victim to data theft or a credit card fraud recently?

  • Is your business experiencing a constant decrease in customer acquisition and retention rates?

Asking yourself all these questions and others that relate to the function and effectivity of your POS system helps you to determine if your current system is actually profitable to your business.

Categories
Software

The Value of Patient Appointment Reminder Software and Service

Having software to help keep track of medical records and patient relations is essential to the smooth operation of a good medical practice. As a matter of fact, the use of patient appointment reminder software by the University of Rochester as well as Johns Hopkins resulted in a 30{434a08f94422146a19c320141017f28b8081a8cfe051d075a408cabb7f570554} drop in no-show rates. When this is considered in terms of revenue, follow ups and avoidance of complications, the percentage is worth noting.

While there are plenty of different reminder software systems available, not all of them are created equally and some overcharge for the same services offered by other companies. Ideally, you want the most economical deal which offers you a phone system, group messaging, social reviews, and intra-office communication. This will streamline all office efforts and reduce problems significantly. With fewer no-show patients, scheduling obviously becomes easier.

An affordable service can be found to offer you excellent software and customer support without having to sign a term contract. No cost phone integration along with your Practice Management System initiates coordination of less expensive phone service. The software will compile social reviews for collection of data. Group messaging allows staff to send large amounts of appointment reminders at a single time.

You will be provided with an intra-office communication system which provides for greater efficiency in staff-to-staff communications. Reminders are automatically provided as part of this system and it is tied to the scheduling. Therefore, everyone can keep a clear eagle eye on patient activity. With free training and full customer support, it is impossible to go wrong. Even if it isn’t the right service for your practice, at least there is no obligation to stay with non-contract services offering such a wide range of benefits to your practice at low monthly rates. Your practice is your business, so streamlining it can result in greater profits.